| Conditions of Use
PAYMENT METHODS
We accept credit and debit cards from MasterCard, Visa, American Express, and Discover for payment.
RETURNS/EXCHANGES
All items will be accepted for return or exchange within 30 days of receipt. We do not reimburse for the cost of shipping when an order is returned, except if the wrong item is shipped to you. Please contact us requesting a return authorization as detailed below.
SHIPPING DELAYS
Sorry, but we cannot be held responsible if orders are delayed by UPS or the US Postal Service! The best way to contact us is via email at info@outdoorsurprises.com.
AUTHORIZATION FOR RETURN OR REPLACEMENT
To obtain Outdoor Surprises authorization to return an item for credit or replacement, e-mail Customer Service within 30 days of purchase. In the subject line put “RETURN”. Please let us know the reason you are making the return, and whether you would like a replacement or refund. Non-defective merchandise returns will incur a 20% restocking fee, and shipping costs are non-refundable. Items or orders returned without return authorization will not receive credit or replacement and will be shipped back to you at your expense. |
